Your HomeCare questions answered
When does breakdown cover start?
Your annual service can be booked as soon as you join. Breakdown repairs are covered from day 22 of your membership. This short settling-in period is standard across boiler cover and keeps prices low for everyone. If something goes wrong before then, we can still help, and we'll agree any cost with you before starting.
Is the free assessment my annual service?
No. The free pre-membership visit checks boiler suitability. It is separate from the one annual boiler service included in each membership year.
Can I join with an older boiler or existing fault?
Boilers must be no more than 10 years old when membership begins. Older boilers are flagged for manual review. All known faults must be disclosed; existing faults are excluded and may require separately quoted remedial work.
Are replacement radiators included?
HomeCare covers fitting labour for a suitable customer-supplied standard steel panel radiator where repair is not reasonable. Towel rail, designer and decorative radiator replacements are excluded.
Is attendance within 24 hours guaranteed?
No. It is a service target, subject to engineer availability, property access, the fault, parts and circumstances outside BetaFlo’s reasonable control. It is not a repair-completion guarantee.
How long is the membership term?
The initial term is 12 months. After that, membership continues on a rolling monthly basis unless cancelled. You may cancel after the initial term with 30 days’ notice. Statutory cooling-off rights apply as described in the full agreement.
Is electrical work or a new boiler included?
No. General electrical work and whole-boiler replacement are excluded from both packages.