Privacy Policy

Last updated: 2 October 2026

1. Who we are

BetaFlo Heating Solutions ("we", "us", "our") provides Gas Safe registered boiler installation, servicing and repair across Tamworth, Staffordshire and the West Midlands. Contact: admin@betaflouk.com.

2. Information we collect

Contact details you submit via our quote form (name, email, phone, postcode).
Property and boiler information you provide to generate your quote.
Technical data such as IP address, browser type, device and pages visited via cookies and analytics.

3. How we use your information

To prepare and send your boiler quote and follow-up communications.
To arrange surveys, installations and aftercare.
To improve our website and marketing through analytics and advertising tools.
To comply with our legal and regulatory obligations.

4. Legal basis

We process your data under the UK GDPR on the basis of your consent (when you submit a quote), our legitimate interests (to run and improve our business), and to take steps prior to entering a contract with you.

5. Sharing your data

We share data only with trusted providers that help us run the service, including HubSpot (CRM), Zapier (workflow automation), Resend (email delivery), Supabase (data hosting), and advertising/analytics platforms (Google, Meta). We never sell your personal data.

6. Cookies & tracking

Our site uses cookies and pixels (including Google Ads and Meta Pixel) to measure site performance and ad effectiveness. You can control cookies through your browser settings.

7. Data retention

We keep enquiry data for as long as needed to provide our services and to meet legal, accounting or reporting requirements (typically up to 6 years).

8. Your rights

You have the right to access, correct, delete, restrict or object to processing of your personal data, and to data portability. To exercise these rights email admin@betaflouk.com. You can also lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

9. Unsubscribing

You can unsubscribe from marketing emails at any time using the link in any email or via our unsubscribe page.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.